Frequently Asked Questions

At SYNTHATCH, we know that choosing the right synthetic thatch or bamboo is a big decision. To help you, we’ve gathered the most frequently asked questions from our customers worldwide. From warranty to customization, from fire safety to installation, you’ll find the answers you need here.

Request a Quote

How do I customize a product?

After you add our contact information, send us the detailed product requirements. Our factory confirms that it is feasible. We will immediately arrange the mold master to transform the mold and send the sample to you as soon as possible.

What are the advantages of synthetic thatch over real thatch?

In almost identical appearance, synthetic thatch has a far longer life than real thatch, reaching a minimum of 10 years. Therefore, there is no cost of manual maintenance after installation. In addition, we add flame retardants to the material, so that its flame retardant performance reaches B1 level, and safety is guaranteed.

How do I get a sample?

After communication by adding contact information and confirming information, we will arrange production proofing and then send out.

How do we install the product after we purchase it?

We have uploaded the video about the product installation to Youtube, you can click the link to jump to view, you can also download the installation manual in the website resources.

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